Title Company: Tip of The Day

Wow. I find this so hard to believe that this has to be written down, but the truth of the matter is, some title companies don't realize that it is a good professional habit that when they receive documentation on a new file (i.e., they receive a contract from a Realtor on a home that will close in the near future), that they should send an email to all the involved parties, including the Realtor's, to introduce themselves. Right up front. How else does a Realtor know who they should be communicating with, sending DA's to, getting directions or asking questions and status from if there is no introduction?

Yes, I believe this should go without saying, but of the 5 closings that I have next week, I don't have title contacts for 3 of them. They just happen to all be builders, and this seems to be the source of the problem. Title companies who have relationships with builders seem to believe or act as though they are employed by the builder and beholding to the builder. This seems to create a strange dynamic whereby they either don't feel as though they are responsible to communicate with the buyer's representative and don't act as if they should have to do anything more than what they are required to do by federal law. Unprofessional behavior? Maybe. Uncommon or something that only happens with just one or two title companies who mainly represent new home builders? I used to think it was just one old title company in Austin that used to have a large percentage of the builder business. Over the years I have discovered that this idea that the title company works for the builder in cases where there is a new home builder on the selling side of the transaction, seems to be the driver in causing the title company to be complacent or removed from the buyer's side of the transaction. At very least, from the Real Estate professional representing the buyer.

This is really ashamed, because the title company does not represent the seller or the buyer. They have to remain neutral to the transaction and I believe they should be treating everyone equally. And since I was not born with the ability to read people's mind, a polite introduction email, name, phone number, address of office, and a copy of the receipted contract (which is another thing that these title companies do not automatically send out), seems to be the proper professional introduction during the first day or two of a transaction.

Too much to ask for? You might think so. Title Companies and Managers--you are smart people. You can do better. This is well within your grasp and only takes seconds to complete. Yes, we are all busy, but this really is something that costs us all in time and productivity when this does not happen upfront. Thank you.


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